ORDER TIMELINE
Mels Jewels handcrafts all products within 5 to 7 Business Days.
Oftentimes, orders process faster than that, but we can’t guarantee a faster processing time.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take 5-7 Business days to be created for you.
HANDMADE DISCLAIMER
Our product you receive might vary slightly from the product picture due to the nature of your product being 100% handmade to order.
Care for our beaded bracelets are as follows:
Keep lotions, hairspray and perfumes off the bracelets. Our bracelets are sensitive to water and should not be worn in the shower or a pool as these elements can weaken the elastic cord.
Your beaded bracelet can be damaged if too much pressure is applied to it. To ensure the longevity of your bracelet roll the bracelet on and off your wrist rather than pulling or tugging on the beads. We recommend cleaning the beads if needed by using a damp cloth with a mild detergent and drying with a soft cloth.
Care for our chains are as follows:
Our fine chains can be delicate and should be treated with the utmost care. Do not pull or tug on them. Caution when applying lotions, hairspray and perfumes as these may cause the metals to tarnish.
Size chart
Our bracelets measure approximately 7 inches and fit most wrists. We can do custom sizes upon request. Contact Mel@JewelsByMel.com
Custom orders
We always love creating new products from scratch.
Please contact us for a quote
Custom orders can have a lengthier processing time.
Ask us for details.
Contact: Mel@JewelsByMel.com
SHIPPING
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Our company ships through the following carriers
UPS, USPS, FEDEX, AND OTHER.
RETURNS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@jewelsbymel.com
Sale items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Orders@JewelsByMel.com
Shipping
To return your product please email Orders@JewelsByMel.com with your order number and a brief description of your product to start the process. All emails are responded to within 1-3 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.